Booking Conditions

Unless otherwise stated on the confirmation invoice your contract is with Key Travel hereinafter referred to as "The Company" whose registered office is at 1st Floor, 28-32 Britannia Street, London WC1X 9JF and who act as principal under CAA ATOL Licence number 3329. Please read the booking conditions carefully before you commit to a firm booking:

Booking Conditions
Alteration and cancellation of Airline Tickets
Check in Procedure
Travel/Passports and Visas
Payment
Deposits
Ticket Delivery
Tickets on Departure
Lost Tickets
Alteration by the Company
Special Request
Consumer Protection
Travel Insurance
Car Rental/Hotel Reservation

Booking Conditions

The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph " Inclusive holidays".

This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.

Any booking made by you on our website or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements.

No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.
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Alteration and cancellation of Airline Tickets

Airline tickets are not transferable under any circumstances. Name changes are not allowed on a booking even if the ticket is not yet issued. The following cancellation fees may apply to the ticket you have purchased:

Before Ticketing
Cancellation of Booking: loss of deposit.

After Ticketing
Some tickets carry 100% cancellation fee.

A change of departure date will often be treated as a full cancellation the 100% cancellation fee if appropriate will apply.

Cancellation fee on partially refundable airline tickets vary. Some airlines allow a change of return date for a fee.

A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavour to recover a partial refund, if applicable.

Please note that we act as agents of the airlines, you have to abide by their rules and conditions.
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Check in Procedure

As a rule you must check in at the airport at least 2 hours before departure for long haul travel and 1 hour for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.
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Travel/Passports and Visas

When you travel with the carrier, the carrier’s conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from the date of entry. We do not accept any responsibility if you do not comply with the regulations.

Travel to the USA
Although clients holding passports marked "British Citizen" may enter the US on the waiver program, you should be aware that you may be refused entry if you have a previous criminal condition, an infectious disease, have been previously deported, or have overstayed on a previous visit, or if your stay is over 90 days. For further detail please contact the American Embassy.

Health
Please check the various health requirements for the country you are visiting.

Transit
Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.
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Payment

You may pay us by credit or debit card, cheque, cash or bank transfer. If paying by credit card the company reserves the right to run an identity check with Experian and the databases to which they have access. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid by a third party who is not travelling with you we will require written authorisation to be provided by the cardholder. All documents will be posted to the billing address of the cardholder.
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Deposits

If you do not have a credit account with us then we may ask you to pay a non-refundable deposit of GBP85 to hold a reservation.
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Ticket Delivery

You can collect your travel documents from our office or we can mail them to you by first class mail free of charge.We will courier the tickets to you for a fee.
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Tickets on Departure

We can arrange free tickets on departure to most airports, however some regional airports and some airlines impose a charge for issuing tickets on departure.
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Lost Tickets

If you lose your tickets it may be possible to reissue them for a fee, in some cases you may have to pay for a new tickets and wait for a refund from the airlines.
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Alteration by the Company

The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur we will endeavour to minimise the inconvenience you may experience, we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.

Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt.
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Special Request

These will be passed on to the relevant supplier but cannot be guaranteed by the Company.
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Consumer Protection

The air holidays and flights we sell are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 3329. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted. For further information, visit the ATOL website at back to menu ^

Travel Insurance

We strongly recommend that you take out travel insurance for your whole journey.
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Car Rental/Hotel Reservation

Should you be unable to present your car or accommodation vouchers to our suppliers You may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure.

Holiday Problems
If you have a problem during your holiday, please inform the relevant supplier (eg. Hotel) and resort representative immediately who will endeavour to put things right. Please follow this up within 28 days of your return home by writing to our Customer Services Department 1st Floor, 28-32 Britannia Street, London WC1X 9JF giving your original booking reference number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question.

It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. Full details are available from the Association of British Travel Agents, 55-57 Newman Street, London W1P 4AH.

Force Majeure
The Company accepts no responsibility for and shall not be liable in respect of loss or damage or changes or cancellation caused by "force majeure" events i.e. circumstances outside our control, including but not limited by war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions.
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