Existing Customers

For existing customers with travel reservations queries, please complete our travel enquiry form, or contact our 24/7 Global Travel Hub via your designated contact channels.  Alternatively, please reach out to your Key Travel Account Management team, or your organisation's main travel lead.

Key Travel Emergency Contact:
Contact your reservation team for any travel enquires during Key Travel office hours (UK time: 08.45-17.30 Mon-Fri, 0900-1300 Saturdays). In the event of an emergency outside of these hours you can reach us on (UK and Europe) +44 (0)20 7843 9602, North America +1 646 289 6808 where you will be put in touch with a Key Travel consultant.

Security Strikes:

We have been informed that security at the following airports are striking and passengers are advised not to travel to the following airports, Berlin, Hamburg, Cologne/Bonn, Stuttgart, and Karlsruhe/Baden Baden for Thursday, March 14th.  We have contacted all passengers affected and will continue to monitor the situation.

We are experiencing high call volumes in relation to the disruption.

Our advice is as follows:

Pre-Trip:

  • If you have checked in, the airline team is the only team that control the booking at this point, so you will need to contact the airline directly.
  • Get the airline App, and stay in touch on the flight and itinerary information
  • Set up Google Alerts for the airport and airline or follow their social media pages

In-Trip:

  • At the airport, please talk to the airline staff or check in staff for support and “Re-protection” which is the responsibility of the airline
  • All luggage questions should be taken up with the airlines, including misplaced or lost luggage.
  • Always contact the airline directly as the first step and confirm the options presented are workable and get confirmation of the new trip. If an airline refuses to help, we will be happy to assist.
  • If you are delayed and miss a connection, please notify the airport airline staff at the airport e.g. the airline’s check-in staff as they will be best placed to support you
  • Contact Key Travel via your usual team or the 24/7 number (+44 (0) 207 843 9602) if further assistance is needed urgently. If you can’t call, send us a WhatsApp message to the same number.

Get in touch (not yet a key Travel customer)

Want to find out how we can support your organisation?  Looking to arrange some Specialist Travel (Groups, Events, Study Trips, Meetings), or do you want to partner with us?

We'd love to hear from you.  Simply send us your details by completing our form below.


European Offices Postal Address

Manchester

Key Travel Limited 9th Floor, St James Building, 79 Oxford Street Manchester M1 6FQ UK

Belgium

Key Travel NV c/o TMF Group Havenlaan 86C, bus 204 Brussels 1000 Belgium

France

78 boulevard de la Reine CS90958 Versailles Cedex 78035 France

Italy (Raptim SRL, LDV)

Via del Falco 9 Roma 00193 Italy

Netherlands

Spoorlaan 306 5038 CC Tilburg Netherlands

Switzerland

Raptim SA, C/o Fiduciaire Nouvelle SA, Rue des Marbriers 4 Genève CH-1204 Switzerland

Africa Office

Kenya

Waiyaki Way (Outer road) - Westlands Nairobi 00200 P.O. Box 58805 Kenya

North American Offices

Delaware

Key Travel, 800 North State Street, Suite 304 County of Kent, Dover Delaware 19901 USA

Media and marketing

For media and marketing enquiries please complete the form above and select "Marketing / Media Enquiry"