Wellbeing Survey June 2009
With the introduction of the Corporate Manslaughter Act as an enhancement of the existing Health and Safety Legislation and the growing awareness and commitment to Corporate Social Responsibility, Key Travel decided to conduct an anonymous electronic survey to explore the influences of these initiatives on the way organisations manage traveller welfare.
The survey was conducted in June amongst travellers and travel bookers who had made bookings with us over a 3 month period.
The survey was designed to gain insight into the perceived levels of safety, security and peace of mind of our travellers and the CSR procedures of our client organisations, so that we can assess our service offering to them and learn how we as a TMC may better serve their welfare needs.
Pre-trip
Just over half of respondents were aware that their organisation carried out a pre-trip risk assessment and 58% were made aware of the risk level of the area they were travelling to or given a pre-trip briefing.
Whilst away
98% of respondents said they feel safe whilst away on business, with 62% saying this is because they are a seasoned traveller. Other reasons travellers felt safe were their local knowledge (58%), access to a support network should they need it (57%), company whilst travelling or with hosts on arrival (52%) and the destination itself (39%).
Out of the 2% who did not feel safe whilst travelling, the main reason given was simply due to the destination itself and lack of local knowledge.
Incident Management
26% of respondents have been abroad when a serious incident has occurred and three quarters of them were kept informed of the situation by local contacts. 79% of those surveyed were unaware of whether their employer had an established procedure that they should follow in such a situation.
Medical advice and treatment
The main concerns about receiving medical treatment abroad were the availability or access to services (59%) and the standard of care and facilities (62%).
40% of those surveyed had received medical treatment or advice whilst abroad and reassuringly the majority (87%) of these travellers were happy with the medical services received.
Access to essential medical details
32% of those questioned said they do not have easy access to their essential medical information such as blood types and allergies, whilst travelling. 82% said that this is something they would find reassuring though.
78% of those questioned said they would have greater peace of mind if they had 24 hour access to an English speaking doctor.
Making Contact
Although 45% of respondents check in with their employer, friends and family once a day to let them know they’re ok, 60% of those surveyed did not have any agreed method of alerting their contacts in an emergency situation.
More Information
For more information on what Key Travel are doing to support our clients in their CSR initiatives, please click here
For more detailed survey results, please contact marketing@keytravel.com
Alternatively, call 020 7843 9660 for information and advice on how Key Travel may be able to assist you in managing your CSR programme.
