We are happy to accommodate changes to plans, and have even secured preferred terms from the airlines to accommodate this inevitability
We put service at the front of our strategy and central to this is the team who meet your needs each day. The nature of our clients and the work they do translates into a very different need from their travel consultant:
Trip details can be uncertain, with a higher level of time invested in planning and budgeting. Our staff are prepared and incentivised to help you as you go through the difficult planning phase, without the compulsion to ‘make a sale’.
Destinations are often to non-traditional locations with multiple stops that are not well served by the major airlines. To save you time, Key Travel consultants need to be expert in the diverse geography you operate in and the airline schedules that can get you there.
There is a high focus on achieving ‘least-cost’, whilst needing to balance this against traveller welfare, meaning our consultants are encouraged to spend time with you exploring all the options, to help you make the right decision each time.
Other requirements such as excess baggage, fully flexible fares and one-way inbounds are common needs for charity or missionary clients, but often come at a high cost through alternative channels. Our team understand the exclusive fare contracts we offer with most major airlines and how to make these work for you, so that you are able to enjoy these features at reduced costs.
When changes and cancellations are required, some travel management companies will see this as a chore. At Key Travel, we understand this is an inherent feature of the work you do and are happy to accommodate changes to plans. We have even secured preferred terms from the airlines to accommodate this inevitability.
Finally, over our many years of experience we have found that our clients like to do business with people they know, which is why we allocate all our clients a dedicated team to serve their needs. This means that our teams build an in-depth understanding of each client’s individual requirements, which more than anything, is what makes our customers come back again and again.