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Deliver a Quality Service

In addition to the specialist contracts we offer our not-for-profit clients, a number of factors combine to drive our service philosophy:

Dedicated Teams and Account Management
Most of our clients have grown their relationship with us over many years and this means we have adapted our service model to suit the nature of the sector we serve, including dedicated teams and account management for all our clients
 

we have adapted our service model to suit the nature of the sector we serve

A service-led culture
Our consultants understand and take an interest in the nature of our clients'work; it is one of the things that attracts them to work for Key Travel - and this empathy more easily translates into a service-led culture. 
 
Knowledgeable consultants
The nature of the work our clients undertake means our consultants become experts in less well known destinations. Where online tools increasingly play a part in servicing simple travel requests, it is the knowledge and expertise of consultants that makes a difference when organising a multi-segment trip across China, or a group trip to Africa.
 
Going the extra mile
An important aspect of the specialist contracts we offer is the flexibility they extend to travellers and travel bookers. This has to be matched by a willingness to help when circumstances change and arrangements need to be amended or cancelled. Our consultants are measured on the service they offer and we run recognition programmes that identify when we go the extra mile – as this is what we believe makes the difference at Key Travel.
 
Backed by an investment in Customer Relations and Quality Assurance, together with the adoption of leading quality checking applications and processes, we believe we combine a people-led approach to service delivery, supported by technology.

 

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