Travel can be challenging for everyone, but if you have any kind of disability you may be worried about getting the assistance you need. Key Travel works with its partners worldwide to keep up to date with the latest requirements, we also ensure all our travel consultants are trained in assisting customers with specific travel accessibility requirements.

Making travel accessible

We know that it’s vital for our customers to understand and make their own minds up about what assistance they will need, including getting adequate information about walking distances at airports or train stations.

Our practical help offers advice and information for every stage of your journey: planning and booking before you go; the journey itself; travelling with mobility equipment and more.

In addition if things go wrong in destination Key Travel’s trained consultants are there to offer support and guidance to ensure you have a successful trip.

As the needs of disabled travellers can be specific Key Travel offers a service via our team of specialist travel consultants based in our Global Travel Hub, all our agents are trained and have experience of ensuring customers with specific accessibility requirements get to their destinations safely and with the minimum amount of stress and duress.

Customers can reach the team by calling the following number 02078439600 or by emailing the following address reservations@keytravel.com.

Guidance for Disabled Travellers

  • Be clear about your needs.  When it comes to your disability and medical conditions, you are ‘the expert’.  Only you know your own limits and needs, the extent you can push yourself or when to have a break.
  • Be open and clear about what is manageable for you and what you need in terms of accessible features, facilities and equipment. Remember, peoples’ definitions of disability and accessibility vary, so the more you explain, the more you will be in control and as comfortable as possible.
  • Book early, accessible accommodation is in high demand – the earlier you book the higher the chances of your desired accommodation being available.
  • Travelling by plane can be made more comfortable with a bit of preparation. Most airports offer assistance and fast-tracks through check in if a passenger has a disability – as long as they are notified in advance if you would like to use this.
  • Consider airport lounges – these offer a quieter place to wait in the airport away from crowds and queues without breaking the bank. For long haul distances, you might wish to consider flights which stop somewhere en route – presenting a welcome opportunity to use airport bathrooms and toilets (as most planes won’t have accessible toilets). Requesting assistance, airport lounges, car parking – and more – are all services offered by Key Travel.

Useful links and further information for travellers with a disability:

British nationals take many millions of trips overseas every year, most of which pass without incident. However, if you get into difficulty, such as falling sick, being a victim of crime or facing an emergency, go to the nearest British Embassy, High Commission or Consulate. A directory of all overseas offices is on the FCO website.

If you need help in a country where there’s no British diplomatic or consular office, you can get help from the diplomatic or consular office of another EU country. The UK also has informal arrangements with some Commonwealth countries, including New Zealand and Australia.