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Get in Touch

Out of Hours Emergency Support

For enquiries during Key Travel office hours, please contact your dedicated reservations team.

Outside of office hours, in the event of an emergency UK Customers can contact +44 (0)20 7843 9602.

You can ask for assistance on Tilburg bookings on  0031 6 201 58 356 and for Amsterdam 0031 6 5393 33 18

Please scroll down for all other office contact details including emergency numbers

General enquiry

If you would like to receive more information about our products and services or have a general enquiry, please complete the short form below and we’ll be touch. If you are an existing customer, please contact your dedicated team.





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London Office (UK) - Registered Office

1st Floor
28-32 Britannia Street
London
WC1X 9JF

Tel: +44 (0)20 7843 9600
Fax: +44 (0)20 7843 9691

Opening hours:

Monday - Friday: 08:45am - 5:30pm (GMT)
Saturday: 09:00am - 1:00pm (GMT)
Excluding bank holidays

How to find us:

The nearest stations are King's Cross (5 minutes walk), St Pancras (7 minutes walk) and Euston (15 minutes walk).

Our offices are in the corner building at the junction of Britannia Street and Wicklow Street. The entrance is in Wicklow Street; our door is the 2nd grey door.

Click here to view map

Manchester Office (UK)

9th Floor, St James Building
61-95 Oxford Street
Manchester
M1 6EJ

Tel: +44 (0)161 819 8900
Fax: +44 (0)161 819 6861

Opening hours:

Monday - Friday: 08:45am - 5:30pm (GMT)
Saturday: 09:00am - 1:00pm (GMT)
Excluding bank holidays

How to find us:

From Piccadilly train station

Walking – 10 minutes

Turn right out of main station doors, walk straight down the concourse towards Piccadilly gardens all shops should be on your right hand side, carry on walking straight, you will come to a set of traffic lights with Max Speilman directly in front of you, turn left at these lights by crossing the road, this will bring you onto Portland Street, carry on walking straight down (approx. 8/10 mins), passing Slug and Lettuce, Yates, Manchester One (all being on your left) once at the bottom of Portland St, there is Phillpotts sandwich shop on your left hand side, turn left onto Oxford Street, the main entrance is about 50 metres along, next to Café Nero.

Via Tram

There is a tram stop in Piccadilly station, you will need to board the tram either heading for Eccles, Altrincham or Manchester airport (via Piccadilly), once on the tram you need to get off at St Peters Square, once off the tram, walk in a southerly direction along Oxford Street, Philpotts will be directly in front of you, cross the road and continue along Oxford street to the main entrance, next to Café Nero

From Victoria train station

Take the tram to Eccles, Altrincham or Manchester Airport (Via Piccadilly) and get off at St Peters Square, walk in southerly direction across the square onto Oxford Street, Phillpotts will be on the corner, cross over Portland street, head along Oxford street past Phillpotts about 50 meters along, the main entrance is next to Café Nero.

Click here to view map

Edinburgh Office (UK)

27 George Street
Edinburgh
EH2 2PA

Tel: +44 (0)845 122 0117
Fax: +44 (0)845 122 0100

Opening hours:

Monday - Friday: 08:45 - 5:30pm (GMT)

Excluding bank holidays

How to find us:

Our office is located on George Street, 40 metres from the corner of Hanover Street.

Click here to view map

Liverpool Office (UK)

Liverpool Science Park
Innovation Centre 1
Suite 13
131 Mount Pleasant
Liverpool
L3 5TF

Tel: +44 (0)844 381 4173
Fax: +44 (0)845 122 0100
Email: topaz@keytravel.com

Opening hours:

Monday - Friday: 08:45 - 5:30pm (GMT)

Excluding bank holidays

How to find us:

Our office is located on Mount Pleasant, a 15 minute walk from Liverpool Lime Street Station.

Click here to view map

European Offices 

BELGIUM

Rue du Commerce 123
1000 Brussels

Tel: +32 (0)2 627 5300
Fax: +32 (0)2 627 5303
Email: reservations@keytravel.be
out of hours support +44 (0)20 7843 9602.

Opening hours:
Monday - Friday: 8:55am - 5:30pm (GMT+1)
Excluding public holidays

How to find us:
Metro
Only 1 minute from station Kunst-Wet arriving with metro connection 1, 2, 5 or 6.
Rail
The Key Travel office is only 10 minutes walking distance from station Schuman or 10-15 minutes from Brussels Central Station and Luxemburg station.
Click here to view map

DENMARK
Glarmestervej 20A
DK 8600
Silkeborg
T: +45 8723 1230
E: info.silkeborg@raptim.org
Opening times:
Monday-Wednesday and Friday 0830-1600
Thursday 0930-1600
Emergency contact number can be found on your e-ticket

FRANCE
26, Rue de Martignac
75007 – Paris
France
T: +33 1 4555 50 31
F: +33 1 4555 51 81
E: info.paris@raptim.org
Open Monday-Friday, 09:00-18:00 local time

ITALY
Via del Falco 9,
00193 Roma
Italy
T: +39 06 687 091
F: +39 06 686 654 49
E: info.roma@raptim.org
Open Monday-Friday, 09:00-13:00 and 14:00-18:00 local time
In case of emergency, email help.it@raptim.org or send a text message to phone: +39 06 68709305

Vicolo San Bernardino, 4
37123 Verona
Italy
T: +39 045 8030848
E: info.verona@raptim.org
Open Monday-Friday, 09:00-13:00 and 14:00-18:00 local time
In case of emergency, email help.it@raptim.org or send a text message to phone: +39 06 68709305

NETHERLANDS
Spoorlaan 306
5038 CC Tilburg
The Netherlands
T: +31 13 543 5085
E: info.tilburg@raptim.org
Open Monday-Friday, 09:00-17:00 local time
Emergency number can be found on your e-ticket.

Plantage Middenlaan 16
1018 DD Amsterdam
The Netherlands
T: +31 20 627 7707
E: info.amsterdam@raptim.org
Open Monday-Friday, 08:30-17:30 local time
Emergency number can be found on your e-ticket.

SWITZERLAND
Ecumenical Center
Route de Ferney 150
P.O. Box 2100
CH – 1211 Geneva 2
Switzerland
T: +41 22 533 5000
E: info.geneva@raptim.org
Open Monday-Friday, 08:30-18:00 local time

AFRICA Office

KENYA 
Waiyaki Way (Outer road) - Westlands
(Between Malawi High Commission and Toyota Kenya)
P.O. Box 58805
Nairobi 00200
Kenya
T: +254 (0) 20 331 0360
F: +254 (0) 20 331 5090
E: info.nairobi@raptim.org

Open Monday-Friday, 08:30-17:00,
and on Saturdays, 08:30-12:45 local time

NORTH AMERICA OFFICES

Two Penn Center Plaza
Suite 1301
1500 JFK Boulevard
Philadelphia
PA 19102

Tel: +1 646-218-2100
Fax: +1 646-289-6804
Email: info@keytravel.com

Opening hours:

Monday - Friday: 9:00am - 5:30pm (EST)
Excluding public holidays

How to find us:
The office is located directly adjacent to Suburban Station which is served by SEPTA regional rail and New Jersey Transit, including a direct train to/from Philadelphia International Airport that takes around 20 minutes. The nearest Amtrak station is on 30th Street. From there, turn left toward Market Street. Turn right on to Market Street then turn left on to N 20th Street and right on to JFK Boulevard. It's about a 20 minute walk.
Click here to view map 

CANADA OFFICE
South Oakville Center
Suite 300
1515 Rebecca Street
Oakville, ON
L6L 5G8

Tel + 905-465-4300
Email:  sales.ca@keytravel.com

Opening hours:
Monday – Friday:  8:00 a.m. – 8:00 PM (EST)
Excluding public holidays.