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UPDATE: British Airways IT System Failure

30 May 2017 09:00

British Airways IT systems are now up and running, with a full flight schedule to run at Heathrow and Gatwick Tuesday 30 May.


British Airways expect to operate a 'full flight schedule at Heathrow and Gatwick on Tuesday 30 May'.

Our scans identified all Key Travel passengers potentially affected over the weekend, and we would like to thank all of our customers for their patience during the British Airways IT system failure.

While we seek further updates from British Airways, in the meantime we will be dealing with customers that need refunds, rebookings or remain concerned about their travel. 

Please contact us in the usual way with any inquiries. Updates from British Airways can be viewed on their website.

Further assistance

If you have any queries, please do not hesitate to contact our UK customer service team on +44 (0) 161 819 7766; our Brussels team are also on-hand to assist our European customers on +32 (0)2 627 5300.

Outside of office hours, in the event of an emergency please contact +44 (0)20 7843 9602 where you will be put in touch with a Key Travel consultant.

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