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Existing Customers

***TRAVEL BULLETIN - Middle East Travel Disruption***     

Due to ongoing disruption affecting airspace and airline operations in the Middle East, our teams are prioritising support for customers with imminent travel.  Where we identify impacted bookings, we are proactively emailing travellers with airline-specific guidance.

Key advice

• Check the flight status directly with the airline via the airline website or app.  Schedules and routes are changing at short notice and airlines are contacting passengers directly.
• Do not travel to the airport unless the airline has directly confirmed the flight is operating and you have a confirmed booking. Without a confirmed booking you are very likely to be turned away.
• Already at the airport or enroute, contact the airline immediately for updated routing and be prepared for delays or an overnight stay if required.
• Check in with your organisation’s Risk, HR and/or Procurement teams and follow internal guidance before any travel to impacted areas is considered.
• Check passenger contact details are correct in the airline website ‘manage my booking area’.  
• If you are in an impacted country, please ensure you have registered with your embassy/government, so you can be contacted about consular assistance and any repatriation flights.

Customers with travel booked to affected countries

We are advising bookers to cancel or amend bookings via KT Online wherever possible, as this is the quickest route. Where changes or cancellations cannot be completed online, travellers can contact their dedicated Key Travel service team or email reservations.uk@keytravel.com with “Middle East” in the subject line.  In the background, we will apply the latest airline policies and ensure any applicable refunds or fee-free changes are actioned accordingly.

We continue to receive a high volume of calls from customers who are not travelling immediately, but are looking for information. Where possible, please use airline and government websites for the latest guidance.  We are keeping phone lines clear to support those who are directly impacted, or require urgent or emergency assistance with other travel.

All other travel bookings
For standard bookings and non-urgent changes, please use KT Online. It is the quickest option, and if you have booked online, you can also cancel online.

Read our latest blog - Middle East Flight Disruption: How to Keep Travellers Safe and Supported | Key Travel

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Get in touch (Key Travel customers)

For existing customers with travel reservations queries, please complete our travel enquiry form, or contact our 24/7 Global Travel Hub via your designated contact channels.  

Email: Use your designated email address or email reservations@keytravel.com . 

If you require urgent assistance, you should use the dedicated contact number provided when you joined Key Travel.  This will get you through to your designated reservations team.  Alternatively, you can also use our 24/7 number  +44 207 843 9602 to call or to send us a WhatsApp message.

WhatsApp message is useful if you are in a location where a phone call may be expensive.

Get in touch (not yet a Key Travel customer)

Want to find out how we can support your organisation?  Looking to arrange some Specialist Travel (Groups, Events, Study Trips, Meetings), or do you want to partner with us? 

We'd love to hear from you.  Simply send us your details by completing our form below. 

Fraudulent Recruitment Notice

We are aware that employment scams unfortunately occur across many industries, with fraudsters sometimes misusing company names and brands. Please be aware that Key Travel will never request payment from applicants at any stage of the recruitment or onboarding process.  If you are ever approached with a request for money in relation to a job, we strongly advise that you:

• Do not make any payment.
• Block and report the sender (e.g. via WhatsApp or email).
• Report the incident to the relevant local authorities.

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