Existing Customers

For existing customers with travel reservations queries, please complete our travel enquiry form, or contact our 24/7 Global Travel Hub via your designated contact channels.  Alternatively, please reach out to your Key Travel Account Management team, or your organisation's main travel lead.

Key Travel Emergency Contact:
Contact your reservation team for any travel enquires during Key Travel office hours (UK time: 08.45-17.30 Mon-Fri, 0900-1300 Saturdays). In the event of an emergency outside of these hours you can reach us on (UK and Europe) +44 (0)20 7843 9602, North America +1 646 289 6808 where you will be put in touch with a Key Travel consultant.

**Heathrow industrial action**:

Travellers using Heathrow Airport could face disruption over the coming weeks, with three separate rounds of industrial action planned for Europe’s busiest airport.

  • Border Force Strike - Monday 29 April and Thursday 2 May.  The UK Home Office says that it has “robust plans in place to minimise disruption and will deploy necessary personnel to meet demand. We are confident in our plans to minimise the impact of this industrial action.”
  • Passenger services and security strike - Tuesday 7 May and Monday 13 May.
  • Refuellers StrikeSaturday 4 May.

The airport says it has “robust contingency plans in place” and anticipates no impact on passenger journeys on strike days.   We will continue to monitor the situation and should we be notified of any cancellations or schedule changes, we will look to reach out to those affected.   If you need any support, please contact us via your usual contact details. 

Get in touch (not yet a key Travel customer)

Want to find out how we can support your organisation?  Looking to arrange some Specialist Travel (Groups, Events, Study Trips, Meetings), or do you want to partner with us?

We'd love to hear from you.  Simply send us your details by completing our form below.

European Offices Postal Address


Key Travel Limited 9th Floor, St James Building, 79 Oxford Street Manchester M1 6FQ UK


Key Travel NV c/o TMF Group Havenlaan 86C, bus 204 Brussels 1000 Belgium


78 boulevard de la Reine CS90958 Versailles Cedex 78035 France

Italy (Raptim SRL, LDV)

Via del Falco 9 Roma 00193 Italy


Hart van Brabantlaan 12-14, Het Laken, Tilburg, 5038 JL Netherlands


Raptim SA, C/o Fiduciaire Nouvelle SA, Rue des Marbriers 4 Genève CH-1204 Switzerland

Africa Office


Waiyaki Way (Outer road) - Westlands Nairobi 00200 P.O. Box 58805 Kenya

North American Offices


Key Travel, 800 North State Street, Suite 304 County of Kent, Dover Delaware 19901 USA


80 Nelson street Oakville Ontario L6L 3H8 Canada

Media and marketing

For media and marketing enquiries please complete the form above and select "Marketing / Media Enquiry"