Our unique suite of digital tools is tailor-made for organising simple and trouble-free business travel. Then, when extra support and help is required, we offer rapid response to any customer, any place, any time.

First-class 24/7 service

What makes our service unique, is our in-house consultants.

We prefer to use the title ‘Consultant’ rather than ‘Agent’ as they have many years’ experience in managing complex international Academic, Faith and Humanitarian travel arrangements, and understand the best combination of fares to provide you with cost-effective and time-efficient itineraries.

  • Our consultants have an average tenure of 8 years.
  • They are located in 9 countries across the UK, North America, Europe and Africa and are able to service your travellers in English, French, Dutch, French, German and Italian.
  • It doesn't matter when or who you speak to, every single consultant can see your in-built policies and will ensure full compliance.
  • Our consultants are very familiar with the Fly America Act and its rules, including Open Skies and codeshare agreements. Our Consultants will consider these restrictions when planning itineraries, ensuring compliance where relevant.

Also, unlike other TMCs, we don't charge for 'out of hours' contact. Travel and emergency situations don't have 'office hours', so neither do we, which is why we provide 24/7 service (at no additional cost).

Contact Us Your Way

We’ve gone beyond the standard phone and email channels offered by most Travel Management Companies.  Our customers can also reach us via WhatsApp, SMS and Webchat.

KT Online: Our Booking Tool

Co-developed with not-for-profit travel bookers, our online booking tool has the highest online adoption rates in the academic and non-profit sectors. Providing full access to our specialist fares, it allows you to search for and book flights, hotels and rail travel. It's also possible to manage bookings online, from sharing itineraries to amending and cancelling bookings.

Our Online Booking Tool is fully customisable to meet your specific needs, including :

  • Configurable solutions from approvals to invoicing
  • Search results ranked by both the greenest, cheapest, most direct and the least expensive options
  • Incorporation of travel and risk policies
  • Multiple languages
  • Extensive reporting

Accessibility:

  • available 24/7/365KT Online is accessible to screen readers.
  • simple to implement within your organisation
  • clear and intuitive design 'look-click-book'

Data Compliance

Our solutions are designed from the ground up with data security in mind, and considered as part of the entire SDL. All processes are aligned with our certification in ISO27001, GDPR compliance and PCI DSS Standards.

Key Travel Mobile App

We complement our online booking tool with our Key Travel mobile app (which is available for both iOS and Android devices).

The Key Travel Mobile App is a simple and convenient way for travellers to stay on top of their trips whilst on the move.

  • Make changes or book additional trips.
  • Destination risk assessments and live risk alerts
  • Real-time notificaiton of any alterations or delays
  • Check-in reminders
  • Purchase ancillary services such as car hire, taxi bookings and airport lounge access.

Sector Leading Travel Reporting Via ‘KT Insights'

KT insights is a powerful travel intelligence tool, accessible by you at any time. Providing real-time data and analytics, it provides essential reports, empowering you to make decisions on your travel programme.

  • Accessible, intuitive insights e.g. identifying cost and carbon saving opportunities
  • Best practice and benchmarking
  • Visual, interactive interface
  • Essential travel reports; spend, carbon emissions, policy compliance, traveller patterns and behaviour, and lots more.

KT Insights

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Visa and Passports

We know that Visa and travel documentation is more complex than ever, for example, post Brexit rule changes potentially add work-permit requirements for EU travel.  To help our customers reduce the complexity, our expert partnership with CIBT links together technology and expertise to support our non-profit customers with their travel documentation at a reduced cost.

Find out more

making travel accessible

We know that it’s vital for our customers to understand and make their own minds up about what assistance they will need, including getting adequate information about walking distances at airports or train stations. Our practical help offers advice and information for every stage of your journey: planning and booking before you go; the journey itself; travelling with mobility equipment and more.

As the needs of disabled travellers can be specific, our specialist travel consultants are trained and have experience of ensuring customers with specific accessibility requirements get to their destinations safely and with the minimum amount of stress and duress. In addition, if things go wrong in destination, Key Travel’s trained consultants are there to offer support and guidance to ensure you have a successful trip.