What is travel account management?
Travel account management is the ongoing management and optimisation of an organisation's travel programme after implementation. It typically includes analysing spend and performance, improving policy compliance, identifying savings, managing suppliers, supporting users and reviewing travel programme objectives.
We invest time, resource and expertise in building a strong, successful travel programme with you, from careful implementation through to continuous optimisation and long-term strategic growth.
Joining Key Travel By Trip.Biz
For new customers, your dedicated implementation team ensures a smooth and structured transition.
They take the time to understand your organisation’s travel requirements, including:
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Travel, risk and sustainability policies
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Approval and workflow processes
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Financial systems and reporting needs
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Integration requirements
Working closely with you, they develop a detailed and bespoke implementation plan designed to minimise disruption and set your programme up for long-term success.
Welcome Aboard!
Once your programme is live, your dedicated Account Manager, who you will already know from the implementation phase, becomes your strategic partner.
Our Account Managers are specialists in not-for-profit travel. Their role is to work collaboratively with you to ensure your travel programme delivers measurable value, strong governance and continuous improvement.
Through regular review meetings and structured reporting, they will help you:
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Monitor cost savings, CO₂ reduction and service performance.
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Increase on-contract adoption and reduce unauthorised spend.
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Strengthen policy compliance and governance alignment.
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Optimise specialist fare usage and preferred supplier programmes.
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Improve operational efficiency through workflow and invoicing integration.
Driving Continuous Improvement
Your Account Manager will proactively identify opportunities to enhance performance and reduce complexity, including:
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Targeted cost-saving recommendations.
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Streamlining workflows to reduce manual processes and hidden costs.
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Strengthening travel risk management and duty of care.
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Sharing sector best practice and benchmarking insights.
They will also engage directly with suppliers on your behalf, ensuring you benefit from relevant products, innovations and commercial opportunities. As your travel requirements evolve, your programme evolves with you.
User Engagement & Upskilling
Effective travel account management extends beyond reporting and performance. It is about ensuring your bookers and travellers are confident, informed and supported.
Your Account Manager will work with you to design tailored engagement strategies, including:
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Online and in-person workshops
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Webinars
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Virtual and on-site drop-in sessions
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Targeted communications and awareness campaigns
By combining strategic oversight with hands-on engagement, we help you maximise adoption, improve compliance and deliver a better travel experience for your organisation.
Frequently asked questions about Account Management
What does a travel Account Manager do?
A travel Account Manager helps an organisation manage, review and continually improve its travel programme.
At Key Travel, Account Managers use performance reviews and travel data to identify savings opportunities, monitor supplier performance and highlight changes in booking behaviour. They also work with customers on travel policy, traveller and booker engagement, and adoption of booking technology to help increase compliance and make the programme easier to use.
Their role can also include reviewing how the travel programme supports wider organisational priorities, such as traveller safety, risk management and sustainability.
By bringing together data, supplier insight, policy, technology and user feedback, the Account Manager helps ensure the travel programme continues to deliver value as the organisation's needs change.
Do Key Travel customers have a dedicated Account Manager?
Yes, starting from implementation through to your travel programme going live, your Account Manager will be your strategic partner.
How can organisations increase adoption of their travel programme?
Increasing travel programme adoption usually requires more than introducing a booking tool. Organisations need clear travel policies, an easy booking process, effective communication, user training and ongoing analysis of where bookings are taking place outside the programme.
Key Travel works with customers to understand the reasons behind low adoption and develop targeted actions to address them. This can include simplifying booking and approval workflows, providing online or in-person training, creating targeted communications and using booking data to identify departments or user groups that may need additional support.
Making the approved booking route easy to use and demonstrating its benefits can help increase on-contract spend, improve policy compliance and give organisations greater visibility of their total travel activity.
Increasing Online Booking Tool Adoption | Key Travel
Increasing travel programme adoption usually requires more than introducing a booking tool. Organisations need clear policy, easy booking processes, user training, communications and ongoing analysis of where bookings are taking place outside the programme.
What happens when an organisation moves its travel programme to Key Travel?
When an organisation moves its travel programme to Key Travel, a dedicated implementation team manages the transition from initial planning through to launch, taking on all the heavy lifting.
The process begins with understanding the organisation's travel requirements, including its travel, risk and sustainability policies, approval processes, finance and reporting requirements, user groups and any required system integrations.
Key Travel then develops a tailored implementation plan covering areas such as booking workflows, traveller profiles, policy configuration, reporting, invoicing, training and communications.
Once the programme is live, the Account Manager who has been involved during implementation continues to work with the organisation to monitor performance, increase adoption and identify opportunities for ongoing improvement.
Can Key Travel integrate a travel programme with an organisation's finance and approval processes?
Yes. Key Travel can configure travel booking and approval workflows around an organisation's existing finance, procurement and governance requirements.
Depending on the organisation's needs, this can include approval workflows, cost centres and coding, invoicing arrangements, data feeds, single sign-on and integration with internal finance or purchasing processes.
The aim is to reduce manual administration while maintaining the financial controls and approvals the organisation requires. Key Travel's implementation team works with relevant stakeholders to understand the existing process and determine the most appropriate configuration.
For example, Key Travel has worked with customers to automate purchase order and approval processes, reducing booking delays, finance administration and the risk of fares increasing while approvals are pending.
Case Study: Purchase Order Process - Expertise, Savings and Efficiency | Key Travel
How can account management reduce business travel costs?
Effective travel account management can reduce costs by identifying where money is being lost across the travel programme, not just by focusing on individual fares.
Key Travel Account Managers use booking data, supplier performance and travel behaviour to identify opportunities such as increasing online booking adoption, improving advance purchase, reducing out-of-policy spend and increasing use of specialist fares and preferred suppliers.
They can also review approval processes and booking workflows to identify unnecessary delays or administration that may increase costs. Regular reporting and review meetings help organisations track savings, monitor performance and continually adapt their travel programme as requirements change.