Accessible travel support at Key Travel
Key Travel provides support for customers who require accessibility assistance when travelling, including accessible travel for wheelchair users and travellers with additional mobility or support needs.
We understand that accessible travel requirements vary from person to person. That is why our approach focuses on understanding individual needs and confirming arrangements directly with travel suppliers before bookings are finalised.
Once assistance has been confirmed, we add the relevant assistance details to the booking, record this internally, and share any important instructions or information with the traveller or booker.
Our aim is to make booking accessible travel as clear, supported and predictable as possible.
How to request accessible travel support with Key Travel
If you are arranging accessible travel for wheelchair users or travellers with other accessibility requirements, get in touch with our reservations team as early as possible using your designated contact details.
Early notification allows us to:
- Confirm availability of accessible travel options
- Secure the appropriate assistance with suppliers
- Ensure accessibility details are accurately recorded on the booking
Travel accessibility needs may include, but are not limited to:
- Wheelchair assistance and mobility support
- Help at airports or railway stations
- Seating or onboard assistance requirements
- Other disability or accessibility-related travel considerations